Lelu is Hiring a Fulfillment and Operations Manager

About Us

Lelu is a mission-driven education technology company that uses an integrated subscription model (consisting of digital platform + a STEAM Activity Box + Live Classes) to deliver the most effective language learning experience for families.
Founded at Stanford University, Lelu will become the global leader in language education through our mission of making bilingualism a vibrant part of every child's life. We are growing fast – join us as we build the most transformative language learning platform in the world!!!

    Role And Responsibilities

    We’re looking for a whip smart Fulfillment and Operations Manager (FOM) who is passionate about kids and language education. You will play a critical role in building out and managing Lelu’s systems and operations. 

    As our FOM, you will work closely with our scrappy team to drive help us deliver our content to families monthly. This is a rare opportunity to join at the ground floor to help build a mission-driven, fast growing brand and create lasting impact on the next generation. 

    This role will be based in Pacifica, CA.

    • Manage monthly order fulfillment from sourcing, to packaging to shipping.
    • Prepare monthly analytics reporting to track efficiency and suggest areas for improvement over time. 
    • Own customer communications, including preparing weekly newsletters, responding to support questions and more. 
    • Manage tutor relationships, including hiring, training and supporting tutors based all throughout Latin America.
    • Support team in a myriad of other operational tasks-- you're someone who will love wearing many hats! 

    Required Qualifications

    • Excellent organizational skills with the ability to adapt to change and perform under tight deadlines
    • Best-in-class written and verbal communication skills
    • Solid project management skills with flexibility to prioritize and multitask
    • Strong problem solver and independent self-starter
    • Scrappy, ready to wear many hats and play an integral role in our young company’s life
    • Spanish-English Fluency (and a deep understanding of what it takes to learn and maintain two or more languages)
    • College Degree

    Desired Qualifications

    • Experience in educational projects or strong interest in children's enrichment

    To apply: Please send your resume, a paragraph of 'why Lelu's mission resonates with you' to info@lelu-usa.com.